General Questions
What is included in a cleaning?
Our Standard Cleaning includes routine maintenance tasks such as kitchen surfaces, bathroom mirrors, vacuuming, and trash removal. We focus on consistent cleaning standards to keep your home in top condition.
Do I need to be home?
We recommend being home to provide a quick welcome and ensure your home is secure. However, we can schedule a cleaning if you are away, provided we have a secure way to access your property.
Do I need to provide supplies?
For our Standard and Deep Cleaning services, we provide all cleaning supplies. For Move-Out cleaning, we recommend you provide a trash bag and a small cleaning kit for your personal items.
How long does a cleaning take?
A Standard Cleaning typically takes 2 to 3 hours. Deep Cleaning and Move-Out cleanings may take 4 to 6 hours depending on the size of your home and the specific requirements of the service.
Can I schedule recurring cleaning?
Yes, we offer Weekly, Biweekly, and Monthly recurring cleaning plans. We coordinate with you to find the perfect schedule that fits your lifestyle and keeps your home consistently spotless.
What areas do you serve?
We provide professional cleaning services throughout Rancho Cucamonga, CA, with a primary focus on the 91739 area. We are happy to discuss your specific location to ensure we can serve you.
Booking & Policies
We prioritize your schedule and home's cleanliness. Below are our guidelines for scheduling and rescheduling your cleaning services in Rancho Cucamonga.
Booking Process
Our booking system is designed for maximum convenience. After your initial quote, you can select a time that works best for you. We will confirm your appointment and send a reminder prior to your cleaning session.
Scheduling Flexibility
We understand life happens. If you need to reschedule your cleaning, please notify us at least 24 hours in advance. This allows us to coordinate with our professionals and ensure your home is cleaned at a time that suits you.
Rescheduling Fees
To maintain a reliable schedule, we charge a rescheduling fee of 15% of your cleaning quote if you cancel less than 24 hours before the scheduled time. This fee helps us cover the costs of professional labor and equipment.
Move-Out & Move-In
For move-out cleaning, we recommend scheduling at least 48 hours in advance to ensure your home is left spotless. Move-in cleaning is typically scheduled the day before you move in to ensure a fresh start.
Communication
We maintain clear communication throughout the booking process. If you have any questions regarding your cleaning schedule or services, please contact us at admin@evercleanhomeco.com.